Frequently Asked Questions
Find information you need to plan your attendance.
Where will the 2025 users conference take place?
Miami, Florida at the InterContinental Miami Hotel
Will the 2025 users conference have a virtual option?
We have decided not to have a virtual option for this year’s Users Conference. Our focus is on generating informative, educational, and beneficial in-person content and networking activities.
Where can I submit questions?
Please contact UsersConference@us.idemia.com with any questions.
What if I have an airline credit from the 2024 IDEMIA Users Conference?
IDEMIA requests that your 2024 airline credit be used towards your airfare for IDEMIA Users Conference 2025. Please contact our team to discuss logistics: UsersConference@us.idemia.com
What is the group’s special room rate?
More information is coming soon, check back later.
How do I reserve a room at the hotel?
The link to book your hotel room on our conference room block will be available at the end of the registration process, once you have completed your registration. A confirmation page will have the details to secure your room.
What is the registration fee for onsite attendance?
More information is coming soon, check back later.
What is the difference between a pre-paid registration and a paid in-person registration?
Pre-paid registrations are included in the customer maintenance and are pre-negotiated for the number of seats. If customers want to increase their number of attendees, outside of their pre-paid seats, they simply need to purchase additional registrations at the paid in-person rate through the IDEMIA Users Conference website. Please note that pre-paid seats include access to the conference program, certificate classes, trainings sessions, airfare, hotel, transportation, meals, and networking events. For paid in-person registrations that are done outside of the maintenance contract, it includes access to the conference program, certificate classes, trainings sessions, meals, and networking events. It does not include airfare, hotel, and transportation.
Is there a dress code for any of the events?
Business casual is appropriate for all daytime sessions, events, certificate classes, and lectures. For evening events, you may dress in casual attire. For the Banquet Dinner on Thursday, there will be a theme announced later, check back for more information.
What meals are included in my conference registration?
More information is coming soon, check back later.
When is IDEMIA’s 2025 Annual Users Conference?
Monday, September 8th, through Thursday, September 11th
Am I allowed to bring a guest, and will that be an additional cost?
Yes, attendees are allowed to bring a guest. If the guest wants to participate in ALL of our networking/social events, it is $200. If the guest just wants to come to the closing banquet dinner on September 12th, it is $85. If you want to just bring a guest, but they will not attend any networking/social events or meals, then you’ll be responsible for covering the expenses associated with bringing that person (i.e. airfare, etc.) For more pricing information, visit our registration pricing page.
What is the nearest airport?
Miami International Airport (MIA), 8 miles from the conference site.
What dates/times should I schedule my travel?
Suggested travel dates are to arrive Sunday or Monday (depending on your location of departure) and depart on Friday morning. The first event on Monday, September 8th is the welcome reception at 6:30pm. Our last event, the popular banquet, will commence Thursday evening, September 11th.
How do pre-paid and sponsored attendees arrange for airline travel?
Once registration is open you can select your travel preferences when you register on the conference website.
How do general attendees arrange for airline travel?
General attendees may use their preferred travel service or airline to make reservations.
How do I register for the conference?
Once registration opens you can click on the “Register Now” button that will be located throughout the site.
How do I register if conference passes are included in my maintenance contract?
If you believe you are a prepaid registration slot, and are getting the wrong registration screen (i.e. asking you to pay for your registration), it means we do not have you in the system correctly. Please contact us to get this corrected before completing your registration.
When does registration close?
More information is coming soon, check back later.
What is the cancellation policy if I need to cancel my registration?
Registration is transferrable, but not refundable. If you need to change the name of the registrant, please contact us.