Privacy Statement


Privacy Statement for Digital Commercial Products (Mobile ID and ID Verify)

This Privacy Statement applies to the Idemia Identity & Security USA LLC (“IDEMIA”) mobile, web based and cloud hosted commercial product applications (the “Services”) and governs the collection and use of data in connection with the Services. IDEMIA is committed to protecting the personally identifiable information (“PII”) and other non-PII data (“Data”) of its customers and end-users (collectively “Users”) that is collected and used in connection with the Services. It does not apply to any information an entity collects for its own use. Use of the Services constitutes agreement and consent to the practices described in this statement.

The Services provide a way to securely authenticate identification documents and verify user identity and/or interact with third-party websites (“Websites”). However, this policy does not cover any Websites of third parties. IDEMIA encourages Users to review the privacy statements of other Websites that the User interacts with using the Services to understand how those Websites collect, use, and share personal information and other data. IDEMIA is not responsible for the privacy statements or other content on Websites outside of the Services or the practices of any third parties which a User wishes to interact with in using the Services.

1.     PII and Data Collected

  • IDEMIA Services may collect PII (Personally Identifiable Information) and Data which may include the following:

  • User PII provided during the download and use of the Services, including name, address, passwords, date of birth, identity documents and related information (e.g., driver’s licenses, passports, etc.) and biometric information (e.g., face, fingerprints).

  • Data about a User’s use of the Services, including crash logs and usage statistics.

  • Data about a User’s device and its interaction with the Services, including the type of mobile device, unique user ID, IP address and operating system, and type of browser(s) in use.

  • Analytics and statistics such as the number of identity documents processed within a time interval, the pass/fail rate of a type of identity document or of a document authentication process, pass/fail codes, date and/or location of document issuance.

2.    Retention and Use of Pll and Data

IDEMIA may use the information collected through the Services in the following way:

2.1  Retention and Use of PII  

Stateful Services deliver value through the long-term storage of User PII. An example of a stateful Service is the storage of biometric information to perform 1:1 and 1:N matching for User identification and verification. Stateless Services provide Users value without the need for long-term storage of PII. An example of a stateless product and/or service is the process of determining if a presented document is authentic (e.g., determining the authenticity of a US Driver’s License).

PII for Stateful Services will be retained until one of the following events occurs:

  • The User manually deletes PII stored in connection with the Service.

  • The User cancels the Services, in which case, PII will be retained for 30 (thirty) calendar days to support a potential re-activation of the Service. After the re-activation period expires, all PII related to the User will be purged from our system(s) during the next scheduled purge of PII.

PII for Stateless Services will be used as follows:

  • During the 30 (thirty) day retention period, the PII data could be used to improve the overall service (reduce fraud and user friction)

  • In general, PII for Stateless Services will be stored for a 30-calendar day period and purged on a monthly basis. PII older than 30 days will automatically be purged from the system during the next scheduled Data purge.

  • For User support purposes, PII will remain in the system until either 30 days from the date on which the support request is resolved, or the next scheduled purge process after the support request is resolved.

2.2  Retention and Use of Data

Data that does not contain PII or has been anonymized will be retained indefinitely to test and improve the Services and related products, including:

  • To monitor and improve quality of Services.

  • To improve or develop functionality.

  • To provide anonymized analytics and statistics on the Services.

3. Security of PII

IDEMIA secures PII by encrypting PII data at rest and in transit. All PII is protected on computer servers in a controlled, secure environment that is protected from unauthorized access. When PII is transmitted, it is protected through the use of encryption, such as Transport Layer Security (TLS) or Secure Sockets Layer (SSL) protocols to protect against unintended recipients obtaining access to PII.

4. How to Contact Us

Questions or comments regarding this Privacy Statement should be directed to IDEMIA at IDEMIA will use commercially reasonable efforts to promptly understand and address the issue.

5. Opt-Out

Users may opt-out of the collection of PII or Data by IDEMIA by canceling the Services and uninstalling the applications from all User devices.

6. Changes to this Statement

IDEMIA will occasionally update this Privacy Statement. The latest version of the Privacy Statement can be found at Privacy Policy | IDEMIA. Downloading or use of the Services after any changes to this Privacy Statement constitutes consent to the revised Privacy Statement.


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