Arizona MVD and IDEMIA Partner to Provide E-Titling and Online Permit Test Solutions

Arizona MVD and IDEMIA Partner to Provide E-Titling and Online Permit Test Solutions

Like all jurisdictions, the Arizona Motor Vehicle Division (AZ MVD) saw a decrease in the number of office visits and a higher demand for online services when the COVID-19 pandemic hit last year. Thanks to its longstanding partnership with IDEMIA, the AZ MVD has been able to meet its citizens where they are—at home—with its cloud-based e-titling and online permit test solutions.

“People are looking for more online options, so we’ve seen huge growth in these two programs since COVID-19 [began],” says Eric Jorgensen, director, Arizona MVD, Arizona Department of Transportation. “Our customers have been very happy—and pleasantly surprised—with our online offerings.”

The partnership between IDEMIA and the AZ MVD started out as a traditional buyer/vendor relationship in 2013. But since then, it has grown into so much more.

“I love the push and pull we have with IDEMIA,” Jorgensen says. “I appreciate that they are forward-thinking, bring new ideas to the table and are consistently looking for ways to make the customer experience better—all while being willing to listen to our thoughts and ideas.”

Likewise, Thompson loves the collaborative nature of their relationship. “We’ve been testing a lot of new innovations with [the AZ MVD] in our effort to improve the customer experience,” he says.

Read the full article by Kathleen Hagan by clicking here.


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About IDEMIA Identity and Security (I&S) North America
IDEMIA I&S North America is a leader in identity security and authentication services to governments and private companies, operating in North America. Our mission is to Unlock the World, Make It Safer – helping people access what matters most, more quickly, more safely, and more securely, in both the physical and the digital worlds. Our best-in-class technology helps to authenticate and secure physical and digital transactions. IDEMIA is recognized by the National Institute of Standards (NIST) as a top-ranking participant in the Institute’s passenger facilitation simulation testing as well as in its regular Face Recognition Vendor Test (FRVT) rankings, reinforcing the trustworthiness and reliability of IDEMIA’s facial recognition solutions for government and consumers alike.

Learn more at / Follow @IDEMIA_NA on Twitter and on LinkedIn.

Media contact:
Genevieve de Vera
IDEMIA I&S North America
(978) 808-7047

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