Driver Enrollment & Issuance

Driver Enrollment & Issuance

Driver Enrollment & Issuance

Comprehensive driver enrollment and issuance solutions for DMVs

Our driver enrollment and issuance solutions offer a full suite of products and services to improve operational efficiency and the customer experience inside and outside of the DMV office. 

IDEMIA Camera Tower

Comprehensive driver enrollment and issuance solutions for DMVs

Our driver enrollment and issuance solutions offer a full suite of products and services to improve operational efficiency and the customer experience inside and outside of the DMV office.

MODERN BROWSER-BASED SOFTWARE

Web Enrollment solutions to facilitate DMV interactions

Web Enrollment allows DMV Customer Service Representatives (CSRs) to quickly capture an applicant’s photo, signature and (optional) fingerprint; perform photo image quality checks and optional one-to-one (1:1) biometric matching to process credentials. 

  • Efficient workflow streamlines transactions, improving efficiency and reducing wait times
  • Helps jurisdictions comply with REAL ID and compliant with AAMVA and image quality standards
  • Browser-based solution can be easily deployed and maintained from a central management system.
IDEMIA Enrollment Tablet

MOBILE EXAMINER EXPERIENCE

Enrollment Tablet

Mobile tablet for DMV examiners to perform most of the same Web Enrollment tasks to capture applicant images (photo signature, fingerprint), conduct surveys, and capture documents. Examiners can work offline and then upload and merge applicant records when online. 
  • Handheld tablet form factor enables maximum portability.
  • Facilitate and expedite enrollment at alternate offsite locations.
  • Examiners can work offline and then upload and merge applicant records when online.
Download Brochure

MODERN BROWSER-BASED SOFTWARE

Web Enrollment solutions to facilitate DMV interactions

Web Enrollment allows DMV Customer Service Representatives (CSRs) to quickly capture an applicant’s photo, signature and (optional) fingerprint; perform photo image quality checks and optional one-to-one (1:1) biometric matching to process credentials. 

  • Efficient workflow streamlines transactions, improving efficiency and reducing wait times
  • Helps jurisdictions comply with REAL ID and compliant with AAMVA and image quality standards
  • Browser-based solution can be easily deployed and maintained from a central management system.
IDEMIA Enrollment Tablet

MOBILE EXAMINER EXPERIENCE

Enrollment Tablet

Mobile tablet for DMV examiners to perform most of the same Web Enrollment tasks to capture applicant images (photo signature, fingerprint), conduct surveys, and capture documents. Examiners can work offline and then upload and merge applicant records when online.  
  • Handheld tablet form factor enables maximum portability.
  • Facilitate and expedite enrollment at alternate offsite locations.
  • Examiners can work offline and then upload and merge applicant records when online.

powering remote enrollments

Virtual Examiner

Mobile tablet for DMV examiners to perform most of the same Web Enrollment tasks to capture applicant images (photo signature, fingerprint), conduct surveys, and capture documents. Examiners can work offline and then upload and merge applicant records when online. 

  • Facilitates driver enrollment at remote/offsite locations.
  • Applicant-initiated on-demand virtual support by trained agent.
  • Virtual examiner guides applicant through the transaction until complete.

HIGH QUALITY DRIVER PHOTOS

Camera Tower PRO

Designed specifically for high volume and high photo image quality demands of driver’s license issuers (designed for use with DMV Web Enrollment). The Camera Tower PRO provides maximum automation and minimum user involvement. Its software-driven autofocus lens system automatically centers on the customer’s face, and readjusts as the customer shifts.

  • Photo Quality Compliance – Operator receives immediate confirmation of AAMVA compliance.
  • Real-time View – live video allows operators to see what the camera sees and confirm the customer’s position.
  • Available in two base plate options – standard or reduced-footprint, both feature rugged design and adjustable heights.

HIGH QUALITY DRIVER PHOTOS

Camera Tower PRO

Designed specifically for high volume and high photo image quality demands of driver’s license issuers (designed for use with DMV Web Enrollment). The Camera Tower PRO provides maximum automation and minimum user involvement. Its software-driven autofocus lens system automatically centers on the customer’s face, and readjusts as the customer shifts.

  • Photo Quality Compliance – Operator receives immediate confirmation of AAMVA compliance.
  • Real-time View – live video allows operators to see what the camera sees and confirm the customer’s position.
  • Available in two base plate options – standard or reduced-footprint, both feature rugged design and adjustable heights.
Download Brochure
DMV Worker using Issuance back office

credential issuance

Issuance 360 Back Office

DMVs are responsible for ensuring that all recipients of driver’s licenses and IDs are the person they claim to be and have met REAL ID requirements. Issuance 360 Back Office provides DMVs with low-effort issuance administration, biometric identification and a case management framework that identifies and/or prevents mistakes. A dashboard of issuance exceptions are presented and automated workflows route cases ensuring timely resolution and on-time delivery of Driver’s licenses.  

  • Allows DMVs to know where each citizen’s ID or Driver’s license is located in the issuance process.
  • Assures on-time delivery of the correct Driver’s License or ID.
  • Increases DMV agent efficiency and improves customer service.

credential issuance

ID2Issuance

Manage citizens PII with a cloud-native credential management system that is always up to date, accurate, and secure.

With ID2Issuance, Motor Vehicle Agencies can quickly validate residents’ photo and signature, perform one-to-many (1:N) face and fingerprint biometric matching, and manage documents for driver licenses and/or ID cards—all while keeping citizens’ PII safe, secure, and private.

  • Allows DMVs to know where each citizen’s ID or Driver’s license is located in the issuance process.
  • Assures on-time delivery of the correct Driver’s License or ID.
  • Increases DMV agent efficiency and improves customer service.
Download Brochure
DMV Worker using Issuance back office
ID issuance

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